Refund and Cancellation Policy

REFUND AND CANCELLATION POLICY Last Updated: 15 June 2026 This Refund and Cancellation Policy applies to Connectify, a business communication and WhatsApp automation platform developed and operated by LifetimeSMS (Private) Limited. By purchasing or using Connectify services, you agree to this policy. 1. GENERAL POLICY Customers should review the selected package, available features, pricing and service limitations before making payment. Where available, customers are encouraged to request a demonstration or clarification before purchasing a subscription. Payments are generally non-refundable after a service has been activated, consumed or allocated, except where a refund is required by law or approved under this policy. 2. ELIGIBLE REFUNDS A refund may be considered when: • The same payment was charged more than once. • Payment was received but the purchased service was not activated. • A verified technical failure caused by Connectify prevented use of the paid service for a substantial period. • Connectify is unable to provide the purchased service. • A refund is otherwise approved by LifetimeSMS (Private) Limited. Every request will be reviewed individually. Submission of a request does not guarantee approval. 3. DUPLICATE PAYMENTS If a customer is charged more than once for the same transaction, the duplicate amount will be refunded through the original payment method where reasonably possible. Approved duplicate-payment refunds are normally processed within 7 working days. Banking channels and payment providers may require additional time to credit the amount. 4. SUBSCRIPTION CANCELLATION A cancellation request should be submitted within 2 days of placing the order. A cancellation may not be approved where: • The Connectify account or subscription has already been activated. • Platform resources have already been allocated. • Onboarding or integration work has started. • A WhatsApp Business Account or phone number has been connected. • Meta, WhatsApp or another provider has already charged us. • Messages or other paid services have been consumed. • The order was customized for the customer. Cancellation stops future service renewal where applicable but does not automatically create a right to a refund for the current billing period. 5. PREPAID BALANCE AND MESSAGE CREDITS Prepaid balances, message credits and usage-based funds are generally non-refundable after being credited to an account. Where a refund is exceptionally approved, we may deduct: • Services already consumed • Messages already submitted or delivered • Meta or WhatsApp charges • Payment processing charges • Taxes and government deductions • Onboarding, setup or integration costs • Other costs already incurred in providing the service Promotional, bonus or complimentary credits have no cash value and cannot be refunded or transferred. 6. SUBSCRIPTION FEES Subscription fees are generally non-refundable after the subscription period begins. Customers remain responsible for cancelling recurring services before the next renewal date. Failure to use the platform, forgetting to cancel a subscription or no longer requiring the service does not normally qualify for a refund. 7. META AND WHATSAPP CHARGES Connectify relies on services provided by Meta and WhatsApp. Charges incurred for messages, conversations, templates, phone numbers or other third-party services are non-refundable once charged by the relevant provider. Connectify does not guarantee: • Meta Business verification • WhatsApp Business Account approval • Display-name approval • Message-template approval • Restoration of a restricted account • Continued availability of any Meta or WhatsApp feature A rejection, restriction or suspension by Meta or WhatsApp does not automatically qualify the customer for a refund. Where no third-party charges have been incurred, we may review the request based on the individual circumstances. 8. SETUP, ONBOARDING AND CUSTOM SERVICES The following charges are generally non-refundable after work has started: • Account setup charges • Onboarding fees • API integration charges • Custom development fees • Training or consultation charges • Migration fees • Dedicated support charges • White-label or customized service charges • Other professional service fees If a project is cancelled before completion, any refund will be calculated after deducting work already completed and costs already incurred. 9. SPECIAL OFFERS Payments made under customized quotations, discounted packages, promotional campaigns, limited-time offers or specially negotiated plans are non-refundable unless otherwise confirmed in writing. Bonus services and promotional credits cannot be exchanged for cash. 10. NON-REFUNDABLE SITUATIONS A refund will normally not be provided where: • The customer changes their mind after activation. • The customer did not review the package features before purchase. • The customer provided incorrect account, business or billing information. • The customer failed to complete Meta or WhatsApp verification requirements. • A template, display name, phone number or business account was rejected by Meta. • The account was restricted because of spam, policy violations or prohibited activity. • The customer failed to obtain valid recipient consent. • Service was suspended or terminated for violating our policies. • The customer lost access due to compromised credentials or unauthorized activity under their control. • The customer’s internet connection, device, software or third-party integration failed. • The requested feature was not included in the purchased plan. • The customer did not use the purchased subscription. • Service interruption was caused by Meta, WhatsApp, a telecommunications provider or another third party. • The amount relates to taxes, payment fees or third-party charges already incurred. 11. SERVICE INTERRUPTION Temporary maintenance, short service interruptions, third-party outages or delayed message delivery do not normally qualify for a cash refund. Where a serious verified outage is directly caused by Connectify, we may provide an account credit, service extension or another reasonable remedy at our discretion. 12. ACCOUNT CREDITS Where appropriate, Connectify may offer: • Additional service time • Account credit • Package adjustment • Replacement credits • Upgrade to another package Account credits cannot normally be withdrawn as cash or transferred to another customer. 13. REFUND REQUEST PROCEDURE To request a refund or cancellation, contact us using the following details: Email: [info@lifetimesms.com](mailto:info@lifetimesms.com) Subject: Connectify Refund Request Please include: • Registered account name • Registered email address • Company name • Invoice or transaction number • Payment date and amount • Payment method • Reason for the request • Supporting screenshots or payment evidence Incomplete requests may take longer to review. 14. REVIEW AND PROCESSING TIME We may verify: • The payment record • Account activation status • Service usage • Message consumption • Third-party charges • Customer compliance with our policies • The reason for the refund request Approved refunds may take up to 21 working days to process. Additional time may be required by banks, card issuers, payment gateways or other financial institutions. 15. REFUND METHOD Approved refunds will normally be returned through the original payment method. Where this is not technically or legally possible, we may request verified bank or payment account information from the customer. The name of the refund recipient should match the customer or original payer unless sufficient authorization is provided. 16. CHARGEBACKS AND PAYMENT DISPUTES Customers should contact Connectify before initiating a bank chargeback or payment dispute so that we can investigate the matter. Fraudulent, misleading or unjustified chargebacks may result in: • Account suspension • Service termination • Recovery of outstanding charges • Restriction from future use • Submission of transaction and usage records to the relevant payment provider 17. POLICY VIOLATIONS No refund will be provided where an account is suspended or terminated because of: • Spam or unsolicited messaging • Fraud or deceptive activity • Prohibited products or services • Breach of Meta or WhatsApp policies • Breach of Connectify Terms and Conditions • Abuse of the platform • Illegal activity • Security risks caused by the customer 18. POLICY CHANGES LifetimeSMS (Private) Limited may update this Refund and Cancellation Policy when business, legal, payment or third-party platform requirements change. The latest version will be published on this page with an updated revision date. Refund requests will normally be reviewed under the policy applicable when the relevant payment was made. 19. CONTACT US For refund, cancellation or billing questions, contact: LifetimeSMS (Private) Limited Product: Connectify Email: [info@lifetimesms.com](mailto:info@lifetimesms.com) UAN: +92 317 6660444 WhatsApp: +92 310 7558811 Website: https://connectify.pk Location: Lahore, Pakistan